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5/17/2014

And this year's best airline is ...

By Katia Hetter, CNN
May 14, 2014 -- Updated 1223 GMT (2023 HKT)

Airline passengers are more satisfied with their flying experience this year, according to a new survey.

(CNN) -- So, why are you complaining about your airline? It turns out that other customers aren't -- at least, not as much.
Despite rising airline ticket prices and fees for everything from checked bags to changed flights, airline passengers are increasingly satisfied with their flights. Really!
Satisfaction with North American airlines rose for a second straight year, according to J.D Power and Associates' 2014 North America Airline Satisfaction Study, released Wednesday. Satisfaction measured at a record high 712 points on a scale of 1,000. That's a 17-point increase from 2013.

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